Shipping Policy

HOW MUCH IS SHIPPING?

Free Shipping Nationwide. We cover all your shipping costs, including rural delivery fees, so shipping is free.

 

HOW LONG DOES SHIPPING TAKE?

We offer Free Shipping across New Zealand, with a general delivery time of 1-3 days nationwide.

 

CAN YOU SHIP INTERNATIONALLY?

We can ship anywhere in the world. A flat rate of $10 applies.

 

CAN I TRACK MY PACKAGE?

All of our parcels come with tracking, so you will always know where it is.

 

WHEN WILL MY ORDER BE SENT?

We aim for 2-48 hour dispatch on all orders.

 

WHICH COURIER DO YOU USE?

We use Parcel Wings for our courier delivery.

 

WHAT IF DELIVERY IS DELAYED?

If you parcel has not arrived in due time, email us: hello@twinklefarm.co.nz

We will track it down and keep you up date with its progress. 

If it has been established that the lost by the post office lost the parcel, we will send you a new parcel free of charge.